A recent study from PRWeek and communications agency MS&L, reported in BtoBonline.com, indicated that almost 70 percent of marketers say they’ve never made a change to their products or marketing campaigns based on consumer feedback on social media sites.
Now this number may be shocking, until you learn who the survey was distributed to. Continue reading “Listening and Learning…From Social Media and Everywhere Else!”
You can talk all you want about the “value proposition” and about how consumers don’t *really* make purchase decisions based on price, but when it gets right down to it, guess what – they do. Don’t you?
All else being equal (ALL ELSE BEING EQUAL in the opinion of the consumer, whose opinion is the only opinion that counts), price matters. Of course it does. Why would Continue reading “Yes, Price Matters – Duh!”
We’ve all heard it before, but somehow in our ongoing quest to add *new* customers, we have a tendency to forgot to focus attention on the ones we already have.
Datran Media, an e-mail services company, recently asked marketers to rank what advertising goals they considered most important for 2009. The results were: Continue reading “Your Best Customers Are Your Best Customers”
