Our water heater went out recently and my husband researched and ordered a part online from – www.plumbingsupply.com. Not the kind of company that one might, necessarily, expect anything special from, right? After all, a plumbing part is a plumbing part.
But the day the part was delivered – I heard my husband exclaim first: Continue reading “Little Touches Leave Lasting Impression”
While Facebook can be fun and Twitter seems to have captured the interest of the masses who are all tweeting in 140-character mini-blogs about everything from what they had for breakfast to the emerging news event they just saw outside their window, many still point to these tools as more of a diversion than a legitimate business tool.
Until recently. Continue reading “Social Media as a Process Improvement Tool?”
When it comes to making an impact on consumer buying decisions, word-of-mouth (WOM) matters. In fact, a recent study demonstrated just how much it matters. BIGresearch’s “Simultaneous Media Usage Study” (SIMM12), explored how U.S. consumers believed word-of-mouth influenced their purchases in various product categories.
While some categories were reported as being more highly impacted than others, the lowest Continue reading “Spread the word! It’s all about word of mouth.”
You can talk all you want about the “value proposition” and about how consumers don’t *really* make purchase decisions based on price, but when it gets right down to it, guess what – they do. Don’t you?
All else being equal (ALL ELSE BEING EQUAL in the opinion of the consumer, whose opinion is the only opinion that counts), price matters. Of course it does. Why would Continue reading “Yes, Price Matters – Duh!”
We’ve all heard it before, but somehow in our ongoing quest to add *new* customers, we have a tendency to forgot to focus attention on the ones we already have.
Datran Media, an e-mail services company, recently asked marketers to rank what advertising goals they considered most important for 2009. The results were: Continue reading “Your Best Customers Are Your Best Customers”
