I love a new year. Although I realize that, technically, every day is the beginning of a new year, there’s something about the New Year that makes me both reflective and optimistic about what lies ahead. As a pretty goal-oriented person, I enjoy the process of looking back, learning, and looking forward. It’s the basis of strategic planning, after all, a personal passion of mine. Each year I spend time to commit my goals to writing and I track my progress throughout the year. I don’t achieve every goal, but I do belief that I’m more effective than I would be if I didn’t take the time to plan. I had some great successes in 2012 and a lot of very rewarding experiences–both personally and professionally. But there’s always room for improvement and, regardless of what I achieve, I always want to achieve more. So, in 2013, there are a number of things I’d like to do better: Continue reading “What I’d Like To Do Better in 2013: New Year’s Resolutions”
Tag: Business development
Are You Talking to Yourself on Social Media?
As I work with clients, or evaluate social media sites as part of the research I do on the topic, I frequently find that many sites–even those owned and managed by some top organizations–are more engaged in conversations with themselves than with interested followers or fans. They’re not sharing information that is of interest or value to their audience–they’re talking about themselves! That’s a strategy destined to fail. Why? Continue reading “Are You Talking to Yourself on Social Media?”
The Benefits of LinkedIn for Business Development
LinkedIn initially gained popularity as a tool for job seekers and it remains a popular go-to source of candidates for recruiters and HR professionals. But businesses, large and small, and business people in a variety of professions are also finding LinkedIn to be a great networking tool and an opportunity to do business development across a much wider market area than ever before.
I’ve used LinkedIn for some time and have to confess that Continue reading “The Benefits of LinkedIn for Business Development”
The Value of Business Dashboards
One of the most important elements of successfully implementing a strategic plan of any size (whether a business plan, an annual company plan, a marketing plan, etc.) is establishing benchmarks or objectives that are specific and quantifiable and that will be tracked throughout the planning period. The use of dashboards is a great way to visually – and simply – convey information on how the organization is doing. Sharing this information openly Continue reading “The Value of Business Dashboards”
The Value — and Limitations — of Leading Indicators
Working in large organizations I became very familiar with “leading” and “lagging” indicators and, admittedly, sometimes I found what I thought was the “complexity” of the concepts to be a bit overwhelming. But, I’m very data-driven and very committed to measuring the impacts of my efforts whether working in an organization, for a client or for myself. The premise is really quite basic: if you are looking for Continue reading “The Value — and Limitations — of Leading Indicators”
Create, Co-create, Collaborate or Die
We’re all familiar with the saying: adapt, migrate, mutate or die. Charles Darwin put forth his theory of evolution in 1859 and its relevance to businesses has long been applied by academics and business experts. But, in today’s fast-paced environment, while still applicable it suggests a pace that is much slower than our reality.
Adapting, migrating and mutating takes time–sometimes a long time.
While it may not be relevant from a biological standpoint, businesses today might be well advised to follow a different piece of advice: Continue reading “Create, Co-create, Collaborate or Die”
Do Happy Employees = Happy Customers? No!
Common wisdom suggests that there is a direct correlation between employee and customer satisfaction. Common wisdom, of course, is often flawed. Just ask a couple of my favorite business authors, Dan Ariely (Predictably Irrational) and Steven Levitt (Freakonomics). Sometimes the things that we believe to be true, simply aren’t.
A few years ago an article in the Harvard Business Review Continue reading “Do Happy Employees = Happy Customers? No!”
Taking Social Offline – The Best of Both Worlds
I monitor a number of LinkedIn groups (admittedly more of a “lurker” than a participant at this point…) and recently came across what I thought was an interesting application of networking that leveraged an online community to create an offline community. It remains to be seen how effective this effort will be, but Continue reading “Taking Social Offline – The Best of Both Worlds”
Are Travel Agents Making a Comeback (and why you should care)?
The Internet has had a dramatic impact on many industries and businesses–creating opportunities for some and destroying them for others. Consider the changing nature of the publishing industry and the impact of being able to buy online for companies like Best Buy and many others. But business tends to be cyclical and it is often true that “what goes around comes around.” A recent article in the New York Times suggests that this may be the case for at least one industry — Continue reading “Are Travel Agents Making a Comeback (and why you should care)?”
Small Business Predictions for 2012
A new year is right around the corner and I, for one, am looking forward to a great year! Based on feedback from my clients, and my own experience in 2011, it seems that there are some early signs of an uptick in consumer demand for products and services. Here’s hoping that’s true and that it’s something that all of you are benefiting from. I was recently asked by a business reporter and colleague for my small business marketing predictions for 2012 – here they are: Continue reading “Small Business Predictions for 2012”