“The question isn’t whether to use AI in your content strategy. It’s whether you’re using it in a way that builds your authority — or quietly erodes it.”
Authenticity is what’s present when the content you create is genuinely yours.
Everyone says ‘be authentic.’ Almost nobody explains what that actually means—or how to do it consistently.
By Linda Pophal, MA, SPHR · Strategic Communications, LLC
Authentic content marketing is the practice of creating content that genuinely reflects your organization’s real perspective, earned expertise, and distinctive voice—rather than content optimized to appear credible, sound authoritative, or match what competitors are publishing. It’s grounded in what you actually believe, what you’ve actually experienced, and what you genuinely understand about your audience—not in what performs well in the abstract.
Authentic, admittedly, is one of the most overused words in marketing. It’s also one of the most important and consistently misunderstood.
When most brands say they want to be ‘more authentic,’ what they usually mean is: they want to seem more relatable. More human. Less corporate.
Those are reasonable goals. But that’s not really authenticity.
I’ve had a LinkedIn profile since 2009. It has become the top source of referrals for my content marketing and marketing consulting services. Not because of the “brilliant” posts I share. Not because I get tons of likes and shares. Not because I write clever copy.
Does market share matter? It’s an old argument I had a number of years ago with an organization I worked for. They were very focused on market share. I didn’t think they needed to be. That focus, I felt, kept us from pursuing other marketing objectives that IMO would have been more meaningful.
Despite the fact that many large companies and brands do focus on market share, it doesn’t always matter.
A prospective client contacted us recently wanting to produce a white paper to serve as a promotional tool. The white paper needed to include: a focus on the new national campaign theme, a focus on the new local campaign theme, a focus on the areas served, a focus on the organization’s new direction for the coming year, a focus on…OK, hopefully, you get the point.
If you focus on everything, you’re focused on nothing!
Corporate giving and community support have become more important than ever before in an environment where need is great—and growing. Organizations benefit not only from the goodwill generated through their giving efforts from those they support, but also from the loyalty and goodwill these efforts generate among employees. Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG)are major focuses today for companies, for investors, for employees, and for others.
Our company is named Strategic Communications to emphasize our belief that to be effective, communication must be strategic. Too often, marketing initiatives are focused more on tactics (let’s get on TikTok! let’s put up a billboard!), rather than strategy. That’s probably one of the biggest mistakes that marketers can make. Why? Because unless you just “get lucky,” and you might, simply picking tactics may result in doing the wrong things, wasting time, effort, and money.
Effective corporate communication has always been important. Now, though, in a hybrid and continuing uncertain corporate environment, it’s more important than ever for organizations to determine how effective their corporate communications efforts are, and what adjustments or improvements need to be made to keep employees engaged, productive, and employed!
What worked pre-pandemic almost certainly doesn’t work anymore. It’s critical that corporate communications and HR staff work together to create a strategy and plan for moving forward.
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