Business Development Archives

Developing Rapport With Customers

How do you effectively develop rapport with customers? How do you connect and compel those who have “raised their hands” and said “yes, I want to connect with your company” to continue coming back for more and, better yet, to spread the word about how great you are to others?

In a world marked by increasingly sophisticated technology, it may seem trite but it’s true that developing rapport with customers is not rocket science. In fact, my advice which, initially, may sound very general, is simple: Continue reading “Developing Rapport With Customers”

What Results Are You Looking For? Do You Know Your Maximum Capacity?

I’ve recently encountered situations with clients in two very diverse industries, with two very different marketing challenges, that were both embarking on major marketing initiatives in the absence of some very important information. They hadn’t clearly identified the specific results they were looking for.

They thought they knew. In fact, when I asked them they both provided me with a lengthy explanation of what they were hoping to achieve. The trouble is that Continue reading “What Results Are You Looking For? Do You Know Your Maximum Capacity?”

Lofty Language Fails to Connect

For those communicators who work with — or who are! — professionals who required multiple, high-level degrees to practice in their careers, there can be a tendency to “speak in lofty language.” They forget that those who are *not* members of their profession *don’t* speak in their language. They fail to realize that, rather than being impressed by their advanced knowledge, their intended audience is simply confused and disinterested. Worse, when their intended audience doesn’t “get” the message they don’t *get* the message. Continue reading “Lofty Language Fails to Connect”

What’s the Difference Between Marketing, Branding, Advertising and PR and Does it Matter?

It’s a question that comes up in many venues. On Twitter and in LinkedIn groups. In business meetings. In university classes. It recently came up through a journalist who was asking for input from marketing professionals – like me: “I’m looking for experts to explain, compare and distinguish advertising vs. marketing vs. branding vs. PR.”

For those of us “in marketing” the answer is deceptively simple. Continue reading “What’s the Difference Between Marketing, Branding, Advertising and PR and Does it Matter?”

What Measures Can Marketing Communications Impact?

As I work with companies on their marketing communication efforts most are understandably concerned about measuring the effectiveness of their marketing efforts whether those efforts involve multi-media campaigns or social media. And, personally, I’m a strong proponent of measurement in any business endeavor – you must be able to show a return on your efforts to prove your worth whether you’re an employee or a consultant/contractor.

But, if you’re responsible for marketing communications, you also need to make sure that you’re measuring those things that your efforts can realistically impact. Continue reading “What Measures Can Marketing Communications Impact?”

Business Failures: What’s Your Level of Risk?

The research about the percentage of new businesses that fail each year, or within a certain period of time after launch is widespread and generally confusing depending on the study you’re reading about. Suffice it to say that, according to most of these studies, most new businesses have a tough road ahead of them.

Why? The reasons are many. Some, that I’ve observed, researched, written about–or even committed myself–include: Continue reading “Business Failures: What’s Your Level of Risk?”

12 Tips for Conducting Effective Webinars

Webinars have become increasingly popular in recent years for conveying information to a range of virtual attendees in remote locations. While this form of media is great for distributing information to individuals and organizations that would not be able to attend a live presentation, it can be difficult to achieve the same level of engagement with a virtual audience. We were curious about what webinar attendees most valued in their webinar experiences, so we asked them. Continue reading “12 Tips for Conducting Effective Webinars”

When Communicating With Customers Use Common Language!

Recently I’ve received a series of email notices from a cloud-based software provider that offers a service I use. (I’m not going to mention their name, because I don’t want to suddenly begin receiving even *more* difficult-to-interpret messages from them.) Suffice it to say they’re a good company, a big company and one that has become a leader in their area of service. Continue reading “When Communicating With Customers Use Common Language!”

Different Strokes For “Special Folks”? Good Idea or Bad Promotional Move?

Look up the phrase “new customers only” on Google and you’ll turn up more than 38,000,000 results. Look up “existing customer deals” and you’ll find 19,000. It comes as no surprise that companies often turn to special incentives when trying to lure new customers to their fold. Chances are, most of us have even taken advantage of those deals from time to time. But, when you’re an *existing* customer Continue reading “Different Strokes For “Special Folks”? Good Idea or Bad Promotional Move?”