“They just don’t get it!”
“How many times have we told them this?”
“Why don’t they understand?”
These are common phrases in the world of business, whether applied to employee communication, marketing communication or customer communication. But there is something fundamentally wrong with each of these statements which contributes immensely to our failed communication efforts.
How do you effectively develop rapport with customers? How do you connect and compel those who have “raised their hands” and said “yes, I want to connect with your company” to continue coming back for more and, better yet, to spread the word about how great you are to others?
In a world marked by increasingly sophisticated technology, it may seem trite but it’s true that developing rapport with customers is not rocket science. In fact, my advice which, initially, may sound very general, is simple: Continue reading “Developing Rapport With Customers”
I’ve recently encountered situations with clients in two very diverse industries, with two very different marketing challenges, that were both embarking on major marketing initiatives in the absence of some very important information. They hadn’t clearly identified the specific results they were looking for.
They thought they knew. In fact, when I asked them they both provided me with a lengthy explanation of what they were hoping to achieve. The trouble is that Continue reading “What Results Are You Looking For? Do You Know Your Maximum Capacity?”
In an online discussion I was recently involved in, prompted by my blog on Borders’ recent announcement, I was asked whether I thought PR could be the answer for businesses that are feeling the pressure from increasing competition and ever-narrowing margins. My short answer: “Yes, I think that PR, in a broad sense, can definitely help businesses in our current environment.” What businesses Continue reading “Is PR the Answer? Remaining Relevant in Changing Markets”
I recently responded to a reporter’s request for perspectives on Facebook’s new feature that allows people to have business pages as well as personal pages and whether it will make a difference in the way small businesses use Facebook to market to customers and prospects.
These types of questions are always interesting to me because they seem to prompt a somewhat Continue reading “Could Facebook Business Pages Make Sense for You? (This is a trick question!)”
A recent study by Weber Shandwick found that 64 percent of CEOs from the world’s largest comanies are not engaging online with external stakeholders. Most telling is that less than 10 percent Continue reading “Majority of Worldwide CEOs Not Active Online”
In a recent post I talked about an “aha moment” I had. It’s one that has impacted how I think about my own business. When I started my business about two years ago, I was hoping to work with clients to help them develop strategic marketing communication plans to move their businesses forward. I’m a *HUGE* proponent of planning and think that effective planning can avoid unnecessary effort and expense–and increase results.
But, not everyone believes this. I found that, just as when I was in the “corporate world,” Continue reading “You Can’t Compartmentalize Results!”
Even those trying to scam people could benefit from a good writer/editor. Check out this email that showed up in my mailbox this morning. It’s reeking with credibility – NOT! Continue reading “It Pays to Proofread. Even if You’re a Scammer.”
The concept of “cultural fit” is a trendy one these days. But, is hiring for “fit” a good idea?
In 1999 I wrote an article for HR Magazine on hiring to fit your corporate culture. My thesis at the time was that doing so was a “slippery slope” in terms of ensuring non-discriminatory hiring practices. After all, Continue reading “Should You Hire Employees Who “Fit” Your Culture?”
